Technical support & Contact CentreCall Centre & Help Desk Management Tech Support - Why You Need It? There are many advantages of using tech support. While working for a very important presentation or any other important task, you certainly need your computer to work at its best. Instead, if it starts malfunctioning, you are certainly in big trouble. Here comes the importance of our Technical Support Services. We have proven track record of troubleshooting every kind of computer errors and problems regardless of the complexity. Our Tech Support Services Include
We Not Only Solve But Guide You
Marketing Campaign Management-(on demand solution) Effective Marketing Campaigns UnicLabs marketing campaign management platform enables organizations to plan, develop and execute more effective marketing programs. Campaigns are cost-effectively conducted through multiple inbound and outbound touch points such as email, voice, and SMS. Target your marketing focus based on customer needs and behavior through vCustomer's comprehensive business intelligence platform and maximize your ROI today. Your Benefits Design rich graphical content and web forms and execute customized marketing programs for specific market segments Reduce program costs while extending reach through multiple touch points Respond fast to customer and program trends through real-time business analytics Product and Order Management Services UnicLabs customizable order entry and management services streamline the entire product and order management lifecycle. Intelligent customer care solutions transform and enhance the back-end fulfillment process for better working capital efficiency and enhanced Compliance and control. UnicLabs contact center automated workflow and experienced agents close the order process faster to reduce turnaround time. With proven business standards and best practices, UnicLabs order management solution gives you the information and management control you need to boost your sales effectively. Your Benefits Increase revenues as a result of lower cost per order, better order analytics, greater process control and consistent follow-ups Achieve faster quote-to-order time through seamless back-end integration Enhance your perfect order rate (complete, accurate and executed on-time and in perfect condition) Appointment Scheduling In certain cases, an issue resolution or order closure requires an in-person meeting. Assigning the right representative for the right reason at the right time is critical in ensuring optimal ongoing customer relationships. UnicLabs Appointment Scheduler provides an easy-to-use, multi-dimensional view of available service staff and skill level for optimal client scheduling. Appointment Scheduler is designed to optimize the utilization of field staff in customer site visits. Through a selection of multi-channels, internal and external stakeholders receive instant notification of visit scheduling, including pertinent information and updates. Your Benefits Better manage schedules and leverage field staff skills Schedule client appointments cost-effectively by optimizing field staff logistics Increase staff efficiency and improve productivity through multi-channel interaction tools Receive auto notifications of rescheduled appointments Generate a wide range of reports - employee utilization levels, average issue resolution time, and more |
Get In Touch !At UNICLABS. we pride ourselves on always being there for our customers. If you are not an existing customer but would like to learn more about UNICLABS, please let us know or contact us Phone : 9014265246 Email : info@uniclabs.in |